Manage your installation appointment Hello , I have ordered the M350 broadband 6 days ago and i have got the pre-contract documents via email from virgin media , and my chosen delivery date is in 2 days and i have been told that i will have the confirmation email and instructions on how the delivery will be made but i haven't got them. So when virgin media rang me yesterday to renew my deal I was happy with the deal I got. . I’ve just lived into my new house and received my Virgin box. Account - Cable. At least 30Mbps download speeds in every room or £100 one-off credit. The Stream box plugs into your TV, making it super easy to set up and install yourself. Hi, I wanted to bring up an issue I've been experiencing with my recent order from Virgin Media. Options. I received the self install pack but can't install it we need an engineer visit. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. indd 2-3 26/08/2015 12:48Options. Here's what to expect when having Virgin Media Fibre Broadband installed in your home in terms of quality of installation including wiring, cable boxes, and. The box is. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. 83 per day if we don’t install your services on the promised day until installation’s completed. New customer, trying to self install my hub and 360 box. We would like to show you a description here but the site won’t allow us. Learn about QuickStart - Virgin Media's self-installation service. 4. No setup fee is available on all bundles, broadband & phone, and broadband only packages. But apparently their system will not allow a self install they say it requires another engineer visit at a further £35. Security matters. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Since having Virgin Media installed the Internet keeps disconnecting. Reply. Options. 4. Can anyone help? QuickStart, set up and connections. Set up a guest network. Red light means a connection issue. But since then I still haven't received the pack or any tracking code from Yodel. I have ordered the M350 broadband on vrigin media and they say my order will arrive on wenesday (28/12/22) but on wednesday i have received the goneaway form and the virgin media sales team send me the email that the order is on hold and they are reviewing the. Receive your new router in the post. Self-install Fastest average delivery: 4 days – not Sundays or UK Public Holidays. My Virgin Media app. It explains step by step how you can upgrade your. Virgin Media Set-up Fee: There’s an activation fee of £35. D01 C9W8. Anyway, thanks for the help. Or you may be quicker than average! You won’t be involved the whole time. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. I presume you've got a VM wall point that's intact, and (if on a house) the external wall box is similarly all present and looking good?No setup fee is available on all bundles, broadband & phone, and broadband only packages. Up to 3 WiFi Pods if needed. How to send a bulk email. Manage Your Account. Switched On Families. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. So, a 50 minute broadband, TV and phone. You may need to use the. If you’ve ordered one of our TV boxes, it will need to be signed. in Networking and WiFi Sunday; Not able to self install in QuickStart, set up and. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Whenever you request additional services or make a change to a bundle of our services, your minimum period may be extended for a period of twelve (12) months from the date Virgin Media activate the additional services, or. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. then you'll need a. Virgin Media Help - Get help, tips. try contacting the pre-installation and delivery team on 0800 052 1734 for further info or the activation number on 0800 953 9500 . " Based on this, I continued with the order and delivery was set 1st June. Self-install. Networking and WiFi. My new self install package for virgin 360 was supposed to be delivered on Friday 17th June by yodel then changed to Saturday 18th waited - 5045355 There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. TV 360 and home phone not currently available in 2022/23 network expansion areas. Switching to Virgin Media? QuickStart self install; Broadband. Step by step guide to installing your Virgin Media broadband and Hub 3. Our Virgin TV V6 box and TV apps, Virgin TV Go and Virgin TV Control, let you watch TV your way. Thanks for reaching out to us and welcome to the Community Forums. This means I also can't phone into. you take control of your Virgin Media life. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Options. Hi when I brought our new virgin package which is Ultrafast M500 Fibre Broadband. I am hoping a membe. . How to get up and running with QuickStart. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Account - Mobile. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. #2. Simply send us your consented customer leads, when we complete a sale, we pay you!We would like to show you a description here but the site won’t allow us. However, we cannot cancel any other agreements you may have with your old provider, for example, for renting. Explain what needs to be done and book an engineer visit. These prices are for new customers only. You have the required socket which is in photo 3 (the one high up on the wall). 5Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period September 2022. Before subscribing people to your distribution list, please:Solved: Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going - 5147924. 0 or Hub 3. I have recieved confirmation email which mentioned 7th December,my Virgin install Kit will going to received. Explain what needs to be done and book an engineer visit. 2 Install your Broadband Install your TV Finally, we’ll get your out of your home phone connected. Entertainment, on tap. Hi Virgin Team, I set up a new Wifi last Thursday and received an order summary, order reference: CH20228xxxx. Afterwards I received an email saying it will arrive on the 14th of September instead. Regards Paul. Upgrading V6 boxes to 360. So I was supposed to received a router and self install on the 26th. Changing to QuickStart self-installation. I just signed up for broadband and my self-install kit is supposed to be delivered. Shop. Before subscribing people to your distribution list, please:Options. Post up some photos of your wall socket and its cable ends and Hub socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I would like to sign up within the next 24hours to take advantage of a deal but I won’t have access to the property until the end of the month. on 04-10-2022 17:46. Switched On Families. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Account - Cable. Reply. I don't longer work there. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. These prices are for new customers only. Choose plan Virgin Media installation: how to get Broadband installed and price Última actualización: May 29, 2023 Autor: Roams UK 1. QuickStart, set up and connections. The 360 connects to either wifi (depending on signal strength) or hard wired by ethernet. Got my virgin media self install kit but I don't have a virgin socket. Also, I’ve never had an email confirming an account number so I can’t even log into anything to track the order. Explain what needs to be done and book an engineer - 5414930. Changing to QuickStart self-installation. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products. 33 a day and you’ve been paid £830. I cannot access support since I don't yet have an account number and I can't reach support by phone. B. Further exclusions & legal stuff apply. . on 07-04-2023 14:07. I was unable to do step 1. 3. TV 360 and home phone not currently available in 2022/23 network expansion areas. Sign in . Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). I did have an email confirming my order has been placed and the pack would arrive yesterday. This promotion means you won’t pay the usual setup fee of £35. 10. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. . 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Hi, I'm a new customer (order created 21st Jan), for self-install on my house move-in date of 14th Feb. Download the free Connect app for iOS devices. Hi, My self install pack was due to arrive yesterday but I still haven’t received it. Security matters. Download the free Connect app for iOS devices. These prices are for new customers only. £8p/m extra or included with Gig1 or Volt. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No setup fee is available on all bundles, broadband & phone, and broadband only packages. How to change my Virgin Media or Virgin Mobile package by phone. I purchased a contract a few weeks ago and delivery set for the 9th September, got an email telling me i will get tracking number, it is now the day before and i still haven't received a tracking number, shouldn't i have received one by now?QuickStart Install kit delivery delayed in QuickStart, set up and connections 2 weeks ago; Delivery - self install router in QuickStart, set up and connections 2 weeks ago; Wi-Fi Pod Delivery in Networking and WiFi 3 weeks ago; 2-month delay & multiple missed appointments for Broadband service installation in QuickStart, set up and connections. But since then I still haven't received the pack or any tracking code from Yodel. Engineer installations. Hi. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. CO AX IN LAN 1 3 2 4 L R 1 TEL 2 SCA RT OUT HDMI OUT SMART C ARD HDMI OUT SPDIF AUDIO OUT PO WER. . There’s always a £50 charge if you need a new phone line. I've just received an email stating: We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website. The delivery date on the email I received was today (9th May) but I do not move into the property until the 12th, I have had no further confirmation about the delivery of the kit but I am getting s. A master socket is the main socket for the phone line in your home, not an extension socket. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. If that. I did have an email confirming my order has been placed and the pack would arrive yesterday. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play box powered entirely by the company’s superior broadband. We would like to show you a description here but the site won’t allow us. Sorry to hear you need some additional support with your installation due to missing some sockets required. You'll see this icon when we think it'd be helpful for you to pause the video. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Step 1) Create a distribution list in your Address Book. I am also unable to contact VM support because I need to have a VM acco. Hi, I ordered a broadband package a few days ago. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 1 always re-directs to 'First Install Wizard' in QuickStart, set up and connections FridayNo setup fee. (18 month contract applies) 108. Virgin Media M125 Fibre Broadband. Mobile Your Account. Find out more. I’m just wondering if the self-install kit will be deliv. Choose self-install at checkout and your preferred delivery method, if you’re given the option when you’re ordering online. You call the shots—set up your Internet yourself, safely and conveniently. Stay safe online. Waited in all day and no one delivered it, no contact or emails just the 1 confirmed on day it would arrive and thats it literally. Security matters. At least 30Mbps download speeds in every room or £100 one-off credit. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Your QuickStart pack will be delivered by courier within three working days (four days for Northern Ireland). £5. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Include dates, name ,address and all your account details. However, we couldn’t locate the wall socket in our place. It's their standard procedure I'm afraid. I work from home and my previous contract will run out next week so I really cannot be without internet. We’ll get you set up as one of our approved partners. Unscrew one of the two lower cables & push the provided one over the exposed thread. 12 month or 30-day rolling contracts. To run the scan, simply connect to your Hub. I later received a "gone away form" on Friday. QuickStart self install available Virgin Media Hub 3. Your engineer will arrive at your chosen time on your chosen day. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. indd 1 09/03/2016 12:48Read me first Installation Guide - Virgin Media IrelandDelivery and2 2 Installation Guide Virgin Media 2019-10-26 your hands on your QuickStart pack for free, with Click and Collect from one of 6,000 CollectPlus stores, or haveMobile Your Account. If you’re having Virgin Media installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. I received it 2nd June due to Yodel delays. Apologies for the issues that you have had with your recent installation appointment. . Chatter and natter. Self install kit delivery. This promotion means you won’t pay the usual setup fee of £35. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals3 weeks ago. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. These prices are for new. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Mobile Your Account. We would like to show you a description here but the site won’t allow us. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. the 26th came and so did a Virgin employee who was ready to install the box. Share. We always encourage our customers, where possible, to make use of our online self-serve options to access any help they may need. Hi, I am a new customer and ordered a QuickStart self-install pack on 1st Sep. Hi Thank you for reaching out to us here, welcome to the community. I’m having the exact same problem. Engineer installations. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I did the self install pack but you could have that if you have had virgin in the past . on 03-12-2022 10:11. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial. £8p/m extra or included with Gig1 or Volt. They say to also include your phone number so they can call you to confirm - probably to make you an offer to stay. Hello I ordered a self installation kit last week to arrive for the 11th of September, however, I have not received the package nor any other information apart from my pre-contract documents. You have the required socket which is in photo 3 (the one high up on the wall). Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Joining in. Hi, I’m moving house and looking to sign up with Virgin to provide my broadband at the new address. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. Select your device to open its self-install guide. Solving math problems can be a fun and rewarding experience. Options. on 09-08-2023 11:24. If you see a blue screen asking for a password, ignore this page to go straight online – or if you want to manage your Back-up Hub’s settings, just pop in your. The new fibre phone line is designed to work with the same phones as the old copper line. No setup fee. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Virgin Media services are only available in eligible Virgin Media network areas. We would advise that to have this converted to a manned installation, you would need to call our team on 0800 052 1734 to have this booked in. Do: use the Connect app to run a super-intelligent WiFi home scan. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). This promotion means you won’t pay the usual setup fee of £35. Help - waiting for self install. 4K compatible TV/device required to watch Ultra HD. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Turn on and start the Box. Self-install Fastest average delivery: 4 days – not Sundays or UK Public Holidays. VM have rescheduled a second delivery, but tbh even the customer service. Joining in Options. Good morning. SHARE. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Today’s announcement increases our network reach to 70% of all the premises in Ireland. We would like to show you a description here but the site won’t allow us. Stay safe online. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Full day i was waiting for the Kit and i had 7 times. Follow the instructions on screen to finish your setup. 2. Perfect for streaming. D01 C9W8Of course I was told to go back to the store and the circle continued. You’ll then be able to use your same old phone to make. Networking and WiFi. Reply. The hub 5 will replace the hub 3 in it's current location. Our new partnership with SIRO means we will be offering our market-leading ultrafast broadband and TV services. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. I would like to have some help from here. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the. Placed an order and the lady said we were eligible for quick start self installation. Everything you need will be at your doorstep with easy-peasy instructions to get you. We would like to show you a description here but the site won’t allow us. Speeds of up to M500 – average download: 516Mbps. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Sign in . To do this, you’ll need to wait until you receive your tracking email. This promotion means you won’t pay the usual setup fee of £35. Sunderland. On Tuesday, I received a text from Virgin saying it - 5167538. Mbps average. If a subsequent equipment fault or service issue arises during the self-installation this will constitute a fault, and any credit will be applicable from the point at which the customer attempted to install the service and notified Virgin Media of a total loss of service as per paragraphs 8-17. on 29-12-2022 15:46. I waited the 48 hours in here for an update and didn't receive anything. Number of inclusive HD channels depends on package. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Feel free to pause at other times, too! First, we need to get you activated. No setup fee is available on all bundles, broadband & phone, and broadband only packages. These prices are for new customers only. Hi, I am a new customer and ordered a QuickStart self-install pack on 1st Sep. Information correct at 05/2017 Re: Self install issue. how to install virgin broadband hubhow to install phonehow to return your kitThe new hub is being delivered 3 Nov. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Mark as New;. Hello, I purchased a broadband and phone package earlier today, and requested the date for my Quickstart package to arrive on the 5th September. This is a self-install system that gives you a box containing all the gear you need, along with an app to walk you through the process of plugging the. Stay safe online. Thu Aug 18 2022 - 05:00. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Download the free Connect app for Android devices. The. I've seen you can change this in your Virgin account but in my Virgin Media Contract Information Sheet I have neither a Customer account number nor a customer area reference, instead just a "-" is stated. Mark231. Expand user menu Open settings menu Open settings menuVirgin TV V6 box Splitter Power supply Power supply Wall socket Activate Follow the step-by-step instructions to install your new Hub and get your broadband connection working. We bring the best bits of the TV world together, with live channels, Catch Up players, Sky favourites, TV Box Sets and Netflix all in one place. Eventually I reached a senior manager within the systems unit of Virgin Media. in Email Saturday;We would like to show you a description here but the site won’t allow us. Virgin Media Help - Get help, tips and advice to m. Joining in. My Virgin Media App. Welcome to Virgin Media SSID) ORD HANDY TIP: When you are noting your SSID details (network name and password), make sure it is the ‘Wi-Fi 2. Without WiFi in the new apartment. Yodel can bring your QuickStart kit to your door or. Unlike Virgin Media, BT’s self-installation process is free of charge. . I can't find anything that tells me what should have been in the box but I have worked out that the card with WiFi SSID/Password is missing. If you wish to add to or remove some of your services you can click here to see your options or call 1908 to discuss your options. 0 Kudos. 5Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period September 2022. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. A commercial, product and marketing professional with a breadth of experience in working across key elements of the end to end customer journey, from reaching to engaging and converting a large base. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Virgin wont lay cabling in relation to distributing the output from a box to multiple locations. jpeg1. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Account - Cable. . Virgin Media services are only available in eligible Virgin Media network areas. Stream box and remote remain property of Virgin Media. Technician: No extra cost – If QuickStart’s unavailable. My Virgin Media App. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Up to 3 WiFi Pods if needed. Yesterday Virgin confirmed it will be tomorrow delivery (1st March 21. My Virgin Media App. I ordered maxit tv vía my virgin media self install and received an email with order number but nothing is showing in my orders. 99. 3 weeks ago. I have certainly found in the past with moving house the broadband is by far the. Hello, My self-install pack didn't arrive on chosen delivery date. I don't see a Virgin Media Wall Socket anywhere in the house.